IT Operations Associate - WFP - Turkey

United Nations World food programme

(REF: WFP/TR/2016/SC/120)

DATE OF ISSUE: 30/09/2016

Deadline for applications: 14/10/2016

Job Title:IT Operations Associate

Contract: Service Contract (SC6)

Duty Station: Gaziantep, Turkey                                              

Duration: 1 year (renewable)

Supervision:IT Operations Associate willreport directly to Administrative Officer in Gaziantep and will be under technical supervision of International IT Officer in Ankara

Accountabilities: Within the delegated authority, the incumbent will be responsible for the following duties:

Duties and Responsibilities:

1. Design and deploy information and telecommunications systems and applications in accordance with WFP corporate standards;

2.     Maintain, upgrade or enhance existing information and telecommunication systems and applications including troubleshooting;

3.     Provide continuing user support including keeping stocks of spare parts and equipment to support the repair and maintenance of IT and telecommunications equipment; provide updates to users on the status of their IT issues in a timely manner;

4.     Resolve a variety of problems and, as necessary, forward issues to the appropriate person or team including interaction with the WFP Global IT Service Desk;

5.     Identify and test new software and hardware for improving and upgrading system performance; install any technology upgrades as required;

6.     Travel to other offices on missions from time to time to support staff with their ICT needs including fixing problems and installing new software and/or hardware;

7.     Allocate and configure equipment (computers, phones, printers etc) for staff members joining or leaving the organization and prepare loan forms to track equipment;

8.     Liaise with service providers (eg. ISPs, mobile network operators) to escalate issues and troubleshoot problems;

9.     Prepare technical specifications and participate in supplier evaluations to facilitate procurement of telecommunication/IT equipment and services at the least cost possible and in line with WFP rules and regulations;

10.  Prepare telecommunication/IT tender documents and carry out technical evaluation of bids and proposals received;

11.  Guide, train and supervise staff maintaining inventory of material and/or database of information, such as, computer related equipment, communications equipment, website content, training material etc;

12.  Guide, train and supervise staff maintaining logs or archives of information, such as computer related logs, trouble tickets, directories, website publications, registries, data warehouses, reports etc;

13.  Deploy and/or disseminate standard material, such as, computer hardware and/or software, applications, programs, directories, telephony, web content, publications, database content, training material etc;

14.  Maintain systems and equipment by carrying out specialized tasks and supervising staff carrying out routine tasks, such as backing up data, monitoring network and systems, servers and peripherals, running systems diagnostics, patch management and system optimization, removing viruses and bad data etc;

15.  Monitor systems, databases and applications;

16.  Maintain web pages, electronic documents, statistical databases; maintain information and knowledge management (IKM) applications and procedures and provide support to IKM users;

17.  Train and support users of technology and systems, such as audio/videoconferences, meetings, databases, registries, networks etc;

18.  Evaluate, develop, and recommend procedures. Participate in discussions on new/revised procedures and practices; interprets and assesses the impact of changes and makes recommendations on follow up actions;

19.  Perform other related duties as required.

Minimum Qualifications:

Education:Completion of secondary school education. A post-secondary certificate in the related

functional area.

Experience:At least four years of progressively responsible job related experience in information technology or telecommunications or information management, such as, WAN/LAN networking, operating systems, telephone services, radio unit, web design or similar.

Language: Fluency in both oral and written communication in English and Turkish.

Nationality and Residency: The applicant should be either a Turkish national or have a valid Turkish residence at the time of application.

We are looking for national candidates for the position.

 Preferably candidates who are residing in location or surrounding areas.

Female candidates are encouraged to apply.

Only short - listed candidates will be contacted.

Apply